Privacy Policy

At Bamboo Fruit, accessible from https://bamboofruit.com.au, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

If you have any questions about this policy or how your information is handled, please contact us at info@bamboofruit.com.au.

Consent

By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of information as described below.

Information We Collect

We may collect the following types of personal information:

• Contact details such as your name, email address, phone number, and postal address
• Details you provide when placing an order or registering for an account
• Information provided when you contact us directly, including messages and attachments
• Technical data such as your IP address, browser type, device information, and pages visited

How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Improve our website and customer experience
• Respond to your enquiries and provide support
• Send order updates or important account notifications
• Detect and prevent fraudulent or unauthorised activity

Cookies

Our website uses cookies to improve user experience and analyse website traffic. Cookies help us remember your preferences and tailor our site content accordingly. You can adjust your browser settings to refuse cookies; however, this may affect some site functionality.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal data is stored securely on trusted servers and accessible only to authorised personnel.

Order Fulfilment and Third-Party Suppliers

As Bamboo Fruit operates on a dropshipping model, we may share limited customer information — such as your name, delivery address, and contact details — with our trusted suppliers or logistics partners for the sole purpose of processing and delivering your order. These partners are required to handle your information securely and use it only to complete the delivery.

Third-Party Services

We may use trusted third-party services (such as payment gateways, analytics providers, and marketing platforms) to help operate our website. These providers are required to protect your information and use it only for the purposes we specify.

Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate. To do so, please contact us at info@bamboofruit.com.au.

Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal data, please contact us immediately so we can remove it from our records.

Australian Privacy Principles (APP) Compliance

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We will not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page with the revised date.

Last updated: October 2025